Shipping, Returns & Exchanges

We process all orders within 1-3 business days. Once shipped, you'll receive a tracking link via email so you can follow your package's journey.

Delivery times vary by location and are estimates only:

Australia: 1-4 business days

New Zealand: 3-10 business days

Other listed countries: 5-15 business days (depending on destination and local customs processing)

If you're unsure whether we ship to your country, please reach out to us at enquiries@vibeatelier.com.au before placing an order.

Please note shipping estimates do not include potential delays caused by customs, weather, or carrier issues. We are not responsible for such delays.

International Orders:

Your order may be subject to import duties or taxes, which are the responsibility of the customer. Please check with your country's customs office for more information.

Address accuracy:

Please double-check your shipping address. We cannot refund or replace orders shipped to incorrect addresses provided by the customer.

Shipping times are estimates, and we cannot guarantee exact delivery dates. Carrier or customs delays are beyond our control and not grounds for automatic refunds.

Once a package has been handed over to the shipping carrier, we no longer have control over delivery.

If you experience delays or delivery issues, please contact your local postal service directly with your tracking number - this often results in the fastest resolutions.

Please note that most postal carriers require the recipient (customer) to file any claims or inquiries. We're always here to assist by providing shipping documentation or opening a support case where possible

If tracking shows 'Delivered' but you cannot locate your package, please check with neighbours, household members, your front desk, or mail room. Often packages are safely held nearby.

If your package is confirmed lost by shipping carrier, we'll offer you the choice of a replacement or a full refund.

We want you to love your purchase! If for any reason you're not completely satisfied, we accept returns and exchanges under the following conditions:

For swimwear (due to hygiene reasons):

• You must notify us within 3 days of receiving your order to request a return or exchange, and let us know the reason.
• After approval, please return the item within 3 days.
• Items must be unworn, unwashed, with original tags and hygiene stickers intact.

For clothing & other items:

• You must contact us within 3 days of receiving your order to request a return or exchange.
• After approval, please return the item within 7 days.
• Item must be unworn, unwashed, with original tags attached.

For hygiene reasons, we do not accept returns or exchanges on intimate items such as lingerie, underwear or hosiery, unless the product is faulty.

Important Notes

• Return shipping costs are the responsibility of the customer.
• Shipping fees paid at checkout are non-refundable.
• If you ordered the wrong size or wish to exchange for a different style, we are happy to offer an exchange or store credit once the item is returned and inspected.
• We do not accept returns or exchanges for change of mind (for example, if you simply decide you no longer want the item after purchase).
• Sale items and gift cards are final sale and cannot be returned or exchanged.
• For hygiene reasons, swimwear must be tried on over underwear and returned in original condition.

If your item is faulty or you received the wrong product, we sincerely apologise - you are entitled to a full refund or replacement, at your choice.

Your Rights Under Australian Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.