Shipping, Returns & Exchanges

Vibe Atelier

SHIPPING POLICY

We process all orders within 1-3 business days. Once shipped, you'll receive a tracking link via email so you can follow your package's journey.

Delivery times vary by location and are estimates only:

Australia: 1-4 business days

New Zealand: 3-10 business days

Other listed countries: 5-15 business days (depending on destination and local customs processing)

If you're unsure whether we ship to your country, please reach out to us at enquiries@vibeatelier.com.au before placing an order.

Please note shipping estimates do not include potential delays caused by customs, weather, or carrier issues. We are not responsible for such delays.

International Orders:

Your order may be subject to import duties or taxes, which are the responsibility of the customer. Please check with your country's customs office for more information.

Address accuracy:

Please double-check your shipping address. We cannot refund or replace orders shipped to incorrect addresses provided by the customer.

DELAYS, LOST OR MISSING PACKAGES

Shipping times are estimates, and we cannot guarantee exact delivery dates. Carrier or customs delays are beyond our control and not grounds for automatic refunds.

Once a package has been handed over to the shipping carrier, we no longer have control over delivery.

If you experience delays or delivery issues, please contact your local postal service directly with your tracking number - this often results in the fastest resolutions.

Please note that most postal carriers require the recipient (customer) to file any claims or inquiries. We're always here to assist by providing shipping documentation or opening a support case where possible

If tracking shows 'Delivered' but you cannot locate your package, please check with neighbours, household members, your front desk, or mail room. Often packages are safely held nearby.

If your package is confirmed lost by shipping carrier, we'll offer you the choice of a replacement or a full refund.

RETURN & EXCHANGE POLICY

We want you to love your purchase! If for any reason you're not completely satisfied, we accept returns and exchanges under the following conditions:

For swimwear (due to hygiene reasons):

  • You must notify us within 3 days of receiving your order to request a return or exchange, and let us know the reason.
  • After approval, please return the item within 3 days.
  • Items must be unworn, unwashed, with original tags and hygiene stickers intact.

For clothing & other items:

  • You must contact us within 3 days of receiving your order to request a return or exchange.
  • After approval, please return the item within 7 days.
  • Item must be unworn, unwashed, with original tags attached.

For hygiene reasons, we do not accept returns or exchanges on intimate items such as lingerie, underwear or hosiery, unless the product is faulty.

Important Notes

  • Return shipping costs are the responsibility of the customer.
  • Shipping fees paid at checkout are non-refundable.
  • If you ordered the wrong size or wish to exchange for a different style, we are happy to offer an exchange or store credit once the item is returned and inspected.
  • We do not accept returns or exchanges for change of mind (for example, if you simply decide you no longer want the item after purchase).
  • Sale items and gift cards are final sale and cannot be returned or exchanged.
  • For hygiene reasons, swimwear must be tried on over underwear and returned in original condition.

If your item is faulty or you received the wrong product, we sincerely apologise - you are entitled to a full refund or replacement, at your choice.

Your Rights Under Australian Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.

Sheer Luck

SHIPPING POLICY

All Sheer Luck orders are processed on the same day.

All items are shipped directly from the official Sheer Luck warehouse, and dispatch usually takes around 2-3 business days.

Estimated delivery time is 10-20 days, depending on the destination.

If you're unsure whether we ship to your country, please reach out to us at enquiries@vibeatelier.com.au before placing an order.

Please note shipping estimates do not include potential delays caused by customs, weather, or carrier issues. We are not responsible for such delays.

International Orders:

Your order may be subject to import duties or taxes, which are the responsibility of the customer. Please check with your country's customs office for more information.

Address accuracy:

Please double-check your shipping address. We cannot refund or replace orders shipped to incorrect addresses provided by the customer.

DELAYS, LOST OR MISSING PACKAGES

Shipping times are estimates, and we cannot guarantee exact delivery dates. Carrier or customs delays are beyond our control and not grounds for automatic refunds.

Once a package has been handed over to the shipping carrier, we no longer have control over delivery.

If you experience delays or delivery issues, please contact your local postal service directly with your tracking number - this often results in the fastest resolutions.

Please note that most postal carriers require the recipient (customer) to file any claims or inquiries. We're always here to assist by providing shipping documentation or opening a support case where possible

If tracking shows 'Delivered' but you cannot locate your package, please check with neighbours, household members, your front desk, or mail room. Often packages are safely held nearby.

If your package is confirmed lost by shipping carrier, we'll offer you the choice of a replacement or a full refund.

RETURN & EXCHANGE POLICY

According to Sheer Luck’s official return and exchange policy:

  1. Quality Issues — Returns or exchanges are accepted within 7 days, but you must report the issue within 48 hours of receiving the item. In this case, round-trip shipping costs will be covered.
  2. Non-Quality Issues — Only size or style exchanges are supported (for items of equal or higher value), and shipping costs are borne by the customer.

Return Requirements:

  1. All tags, ribbons, studs, and original packaging must be kept intact.
  2. Return requests must be submitted within 72 hours of receiving the parcel.

Your Rights Under Australian Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.

Deliciae - Vietnam Brand

SHIPPING POLICY

All Deliciae orders are processed on the same day.

All items are shipped directly from the official Deliciae warehouse in Ho Chi Minh City, Vietnam, and dispatch usually takes around 2-3 business days.

Estimated delivery time is 3-10 days, depending on the destination.

If you're unsure whether we ship to your country, please reach out to us at enquiries@vibeatelier.com.au before placing an order.

Please note shipping estimates do not include potential delays caused by customs, weather, or carrier issues. We are not responsible for such delays.

International Orders:

Your order may be subject to import duties or taxes, which are the responsibility of the customer. Please check with your country's customs office for more information.

Address accuracy:

Please double-check your shipping address. We cannot refund or replace orders shipped to incorrect addresses provided by the customer.

DELAYS, LOST OR MISSING PACKAGES

Shipping times are estimates, and we cannot guarantee exact delivery dates. Carrier or customs delays are beyond our control and not grounds for automatic refunds.

Once a package has been handed over to the shipping carrier, we no longer have control over delivery.

If you experience delays or delivery issues, please contact your local postal service directly with your tracking number - this often results in the fastest resolutions.

Please note that most postal carriers require the recipient (customer) to file any claims or inquiries. We're always here to assist by providing shipping documentation or opening a support case where possible

If tracking shows 'Delivered' but you cannot locate your package, please check with neighbours, household members, your front desk, or mail room. Often packages are safely held nearby.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. 

If your package is confirmed lost by shipping carrier, we'll offer you the choice of a replacement or a full refund.

EXCHANGE & RETURN POLICY

Exchange Policy

  • Please contact us for exchanging within 3 days (from the moment the order is delivered) and we will send you the address for exchanging items. You will be responsible for the shipping costs. 
  • We can only accept exchanges once. You can change size or model with the same price or higher price.
  • We require the product to be returned in its original condition, unused or unwashed, with all tags intact, and carefully packaged.
  • Please provide the tracking number and the name of the shipping service so we can track your package as efficiently as possible.

Return Policy

  • We only accept returns for defective or incorrect items. Please reach out to our customer support team within 3 days (from the moment the order is delivered) and we will send your the address for returning items.
  • We highly recommend you to provide us with an unboxing video. It helps us to best review your return request.
  • Items must be returned in their original condition, including all original packaging and tags.
  • Please provide the tracking number and the name of the shipping service so we can track your package as efficiently as possible
  • Once we receive the returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.

Your Rights Under Australian Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.