Shipping policy
We process all orders within 1-3 business days. Once shipped, you'll receive a tracking link via email so you can follow your package's journey.
Delivery times vary by location and are estimates only:
- Australia: 1-4 business days
- New Zealand: 3-10 business days
- Other listed countries: 5-15 business days (depending on destination and local customs processing)
If you're unsure whether we ship to your country, please reach out to us at enquiries@vibeatelier.com.au before placing an order.
Please note shipping estimates do not include potential delays caused by customs, weather, or carrier issues. We are not responsible for such delays.
International Orders:
Your order may be subject to import duties or taxes, which are the responsibility of the customer. Please check with your country's customs office for more information.
Address accuracy:
Please double-check your shipping address. We cannot refund or replace orders shipped to incorrect addresses provided by the customer.
Delays & lost packages:
Shipping times are estimates, and we cannot guarantee exact delivery dates. Carrier or customs delays are beyond our control and not grounds for automatic refunds.
Once a package has been handed over to the shipping carrier, we no longer have control over delivery. If you experience delays or delivery issues, please contact your local postal service directly with your tracking number - this often results in the fastest resolutions.
Most postal carriers require the recipient (customer) to file any claims or inquiries. We're always here to assist by providing shipping documentation or opening a support case where possible
If tracking shows 'Delivered' but you cannot locate your package, please check with neighbours, household members, your front desk, or mail room. Often packages are safely held nearby.
If your package is confirmed lost by shipping carrier, we'll offer you the choice of a replacement or a full refund.